Samsung washing machine Repeatedly washing or rinsing without progressing

 

Before you begin any physical checks, your washing machine can often tell you what's wrong. Look at the display for any error codes.

- **Common Error Codes:** The most relevant codes for this issue are `5C` or `5E`, which indicate a problem with draining . A `UE` or `UB` code points to an unbalanced load , while `4C` or `4E` suggests an issue with the water supply . Other codes like `1C` relate to the water level sensor . Some models may display `SUD` if there is too much suds .
- **Run Smart Install Diagnostic:** If no code is showing, you can manually run a self-diagnostic. Turn on the machine and set the **Delay End** function to **17 hours**. Then, press and hold the **Start/Pause** button until `AS` appears on the display. Press Start again to begin the automatic check, which will test components like the door lock, water valves, drain pump, and spin cycle. If a test fails, an error code will appear on the screen, helping you pinpoint the problem . Some models may have a "Smart Check" feature accessible via the SmartThings app .

### 2. Address the Most Common Culprit: Drainage Issues

The most frequent reason for a Samsung washer to get stuck is an inability to drain water. If the machine cannot pump out the water, it will not progress to the next stage .

- **Clean the Drain Pump Filter:** A clogged filter is the primary cause of draining problems. Locate the small access door on the front of your washing machine (usually bottom right). Place a towel and a shallow pan on the floor to catch water. Pull out the emergency drain hose, remove the cap, and let the water drain. Then, twist the drain pump filter counter-clockwise to remove it. Clean the filter thoroughly, removing lint, coins, and other debris. Once clean, reinsert it, twist it clockwise to lock it back in place, and close the access door . Regular cleaning of this filter is recommended to prevent future issues .
- **Inspect the Drain Hose:** Check the drain hose at the back of the machine for kinks, bends, or blockages that could restrict water flow . Ensure it is installed correctly. The hose should be securely connected and should not be inserted more than 8 inches into the standpipe to prevent siphoning issues . A kinked hose can easily prevent your machine from completing its cycle .

### 3. Load Imbalance Issues

Samsung washers have sensors to detect unbalanced loads. If the machine senses an uneven distribution of laundry during the spin cycle, it will stop and try to redistribute the load to prevent damage. This can cause the cycle to appear stuck, especially during the rinse and spin phases .

- **Redistribute the Load:** If you hear loud banging or see the machine vibrating excessively, pause the cycle. Open the door, manually untangle the clothes, and distribute them more evenly around the drum.
- **Prevent Overloading and Underloading:** An overloaded drum can prevent clothes from moving freely, leading to an unbalanced spin. Conversely, washing a single large, heavy item like a bath mat or a single pair of jeans on its own can also cause imbalance. For best results, avoid washing single, heavy items by themselves; add a few towels to balance the load . The machine may pause for extended periods as it attempts up to 30 minutes of auto-redistribution before spinning again .
- **Check Machine Leveling:** An unlevel machine can exacerbate imbalance issues. Ensure all four feet of the washer are firmly touching the floor and that the machine is level using the adjustable feet . A washing machine that is not level may not drain correctly either .

### 4. Investigate Water Supply and Pressure

The machine will not advance if it is not filling correctly. A `4C` error code is a clear sign of this .

- **Check Water Supply Valves:** Confirm that both the hot and cold water faucets connected to the machine are fully open.
- **Inspect Inlet Hoses:** Look for kinks in the inlet hoses. Also, check the small mesh filters where the hoses attach to the back of the machine. These can become clogged with sediment, restricting water flow and confusing the machine's sensors. Clean them if necessary.

### 5. Other Potential Causes

- **Excessive Detergent (SUD code):** Using too much detergent or a non-HE (High-Efficiency) detergent can cause excessive suds. The machine will then try to rinse away the suds, which can extend the cycle significantly. Use only HE detergent and follow the manufacturer's recommendations for the correct amount .
- **Faulty Water Level/Pressure Sensor:** If the sensor that detects the water level is faulty, it may think the tub is full or empty, causing it to either overfill or constantly try to refill. If you have checked all the above steps and the issue persists, this may be the cause . Diagnosing this typically requires professional assistance.

### Summary: Step-by-Step Troubleshooting

1. **Check for Errors:** Look at the display for codes like `5C`, `UE`, or `4C`. Run the `Smart Install` diagnostic to force an error code.
2. **Perform a Hard Reset:** Unplug the washer from the power outlet for 5-10 minutes to reset the control board, then plug it back in.
3. **Clean the Filter:** Locate, drain, and clean the drain pump filter at the bottom front of the machine.
4. **Inspect Hoses:** Check both the drain and water supply hoses for kinks, clogs, and correct installation.
5. **Redistribute Laundry:** Open the door, untangle the load, and ensure it is balanced. Avoid washing single, heavy items alone.
6. **Level the Machine:** Verify the washing machine is level and all feet touch the floor.
7. **Run a Test Cycle:** Select the Rinse+Spin cycle with a few towels to see if the issue is resolved. If the problem persists after these steps, it may indicate a more serious issue with a component like the pump, sensor, or control board, and you should consider contacting a professional .